Faq

We are located at 3 Meena Bazar, 8 Commercial Zone, Liberty Market, Lahore, Pakistan. You can visit our showroom during regular business hours. For assistance, contact us at 0321-4410568.

Our store is open Monday To Thursday: 12:00PM-8:45PM
Friday: 2:30PM-8:45PM
Saturday: 12:00PM-8:45PM
Sunday: Closed. Holiday hours may vary, so please contact us for confirmation during special seasons.

Yes, we provide secure and reliable home delivery across Pakistan. All items are packed safely and shipped through trusted courier partners. Delivery times vary by location.

You can browse products on our website and contact us directly through WhatsApp, phone, or the website’s order form. Our representative will guide you through product details, pricing, and order confirmation.

We accept cash, bank transfers, and in some cases online payments. Details will be shared at the time of purchase. For in-store shopping, we also accept debit/credit cards depending on availability.

Yes, we specialize in custom-made jewellery, including gold sets, rings, bangles, bridal wear, and special designs. You can share your design or discuss your requirements with our team. Custom orders may require advance payment.

Production time varies based on design complexity, but generally takes 7 to 21 working days. Our staff will update you on progress throughout the process.

Yes, items may be eligible for a 7-day exchange period, provided they are unused, undamaged, and returned with complete packaging and certificates. Custom-made and engraved items are non-returnable.
Please review our full Return Policy for detailed conditions.

Refunds are usually provided as store credit, which can be used for future purchases. Cash refunds are only offered in special cases at management’s discretion.

Absolutely. We ensure that all gold and diamond jewellery is 100% authentic, properly hallmarked, and accompanied (when applicable) by certifications or documentation.