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Privacy Policy

Privacy Policy

1. Introduction
Welcome to Almas Jewellers. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, whom we share it with, how we protect it, and your rights in relation to your personal data. By using our website (the “Site”) or otherwise interacting with us (including via phone, email, in-store, or via social media), you accept and consent to the practices described in this policy.

2. Who we are
Almas Jewellers is a jewellery retailer located at 3 Meena Bazar, 8 Commercial Zone, Liberty Market, Lahore. Our contact number is 0321-4410568 and email address is kashifadeelhaider@yahoo.com. We operate the website almasjewellers.com.pk and, where applicable, our affiliated branches or online outlets.
When we mention “we”, “us”, or “our”, we refer to Almas Jewellers (our store, our website, and our staff).

3. What personal information we collect
We may collect personal information about you in various contexts when you engage with us, including via our Site, in-store, by phone or email. The types of personal information we collect may include:

  • Contact information: such as your full name, billing and shipping address, email address, phone number.

  • Account credentials: if you register an account with us on our Site (username, password, etc.).

  • Transaction information: details of purchases you make through us (items ordered, quantity, price, date, delivery address).

  • Payment information: for example credit card or debit card details processed by our payment processor, or other payment instruments. (Note: we do not store full payment card details on our servers – only the minimum data needed for purposes described below.)

  • Communications and correspondence: if you contact us with queries, complaints or service requests, we may keep a record of our communications with you.

  • Usage data: information about how you use our Site, including your IP address, browser type/version, pages visited, time spent, referring/exit pages, and other analytics.

  • Marketing and preference data: such as your preferences for marketing communications, whether you have opted in to receive them, and any relevant demographic information (age, gender) you provide to us.

  • In-store information: if you purchase or interact in-store, we may collect your name, contact information, purchase history, loyalty programme data, or other optional information you provide (for example measuring for custom jewellery).

4. How we collect information
We may collect your personal information in the following ways:

  • When you register for an account on our Site, place an order, or otherwise interact with our website.

  • When you provide us with your contact details in-store or via phone/email.

  • When you subscribe to our newsletter, loyalty programme or marketing communications.

  • When you browse our website – we automatically collect usage data via cookies and similar technologies.

  • When you contact us with enquiries or feedback.

  • When you participate in surveys, promotions or contests we run (optional).

5. Purposes of processing & legal basis
We process your personal information for various purposes, including:

  • To fulfil your orders and provide the service: processing your purchase, arranging delivery/shipping, managing returns or exchanges, and handling payments.

  • To manage your account: providing you with access to your account, order history, and customer support.

  • To handle communications: responding to your enquiries or complaints, sending you order confirmations, invoices, delivery updates, and service messages.

  • For marketing: if you have opted-in, we may send you promotional emails, newsletters, or SMS messages about new collections, offers, events or other marketing matters. We rely on your consent for these communications; you may withdraw it at any time (see section on your rights).

  • To improve our services and website: analysing usage data to monitor and improve our Site, develop new features, optimise user experience, and ensure security.

  • Fraud prevention and compliance: verifying your identity, preventing unauthorised transactions, managing risk, and complying with legal/regulatory obligations (including taxation, statutory record-keeping).

  • In-store operations: if you visit our store or use loyalty programmes, we may process your information to measure custom jewellery, handle repairs, or tailor offers to you.

The legal bases for processing include performance of a contract (for order fulfilment), your consent (for marketing), our legitimate interests (for improving our business, fraud prevention) and compliance with legal obligations.

6. Cookies, tracking and similar technologies
We use cookies and similar tracking technologies on our Site to collect usage data and to personalise your experience. Cookies help us remember your preferences, keep you logged in, enable shopping cart functionality, and analyse how our website is used.

You may set your browser to reject cookies, or clear cookies at any time – but doing so may affect your ability to use certain parts of the Site (e.g., putting items into cart, staying logged in).
We also may use third-party tracking and analytics services. These may set cookies or use similar technologies to gather information about your use of the Site and other sites, which helps us to monitor traffic, user behaviour and aggregate trends.

7. Disclosure of your information
We may share your information in the following ways:

  • With our service providers and processors: For example, payment processors, shipping/delivery companies, IT and website hosting providers, customer-support platforms, and marketing automation services.

  • With our affiliated branches or online outlets: where required to fulfil your order or service request.

  • With legal, regulatory or governmental authorities: if required by applicable law, regulation, court order or other legal process.

  • With our auditors, advisors or insurers: for purposes of audit, legal advice, insurance claims or other business-related purposes.

  • With third parties in connection with a sale or reorganisation of our business: if we merge with, are acquired by, or transfer assetss, your information may be part of the transferred assets.

We require all third parties who process data on our behalf to maintain appropriate security measures, and we retain responsibility for ensuring they comply with our instructions and this Privacy Policy.

8. International transfers
Because we are based in Pakistan and our service providers may be located outside Pakistan (including the European Union, United States or other jurisdictions), your personal data may be transferred, stored or processed in jurisdictions outside of Pakistan. Where we transfer personal data to countries without equivalent data protection laws, we will take steps to ensure that such transfers are subject to appropriate safeguards (for example, standard contractual clauses or other safeguards).
If you are located in a jurisdiction with stricter data-protection laws (such as the EU/UK) and your personal data is transferred, we will ensure compliance with those applicable laws and provide you with the rights afforded under them.

9. Data retention
We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the duration of our contractual relationship, legal or accounting obligations, or legitimate business purposes. After that, we will either securely delete, anonymise or destroy your personal data.
In particular:

  • We retain transaction records, invoices, and warranty/repair information for as long as required under Pakistani tax and accounting law.

  • We retain marketing consent records until you withdraw your consent.

  • We may retain usage data (cookies, analytics) for a defined period (e.g., 12-24 months) unless earlier anonymised.

10. Your rights
Depending on your jurisdiction, you may have certain rights in relation to your personal data. These may include:

  • The right to access: you may ask us for a copy of the personal data we hold about you.

  • The right to rectification: you may ask us to correct inaccurate or incomplete data.

  • The right to erasure (“right to be forgotten”): you may request deletion of your personal data when there is no longer a reason for it to be processed.

  • The right to restrict processing: you may ask to limit how we process your data.

  • The right to data portability: you may ask to receive your personal data in a structured, commonly used machine-readable format.

  • The right to withdraw consent: when processing is based on your consent (for instance marketing), you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.

  • The right to object: you may object to processing based on our legitimate interests (unless we can demonstrate compelling grounds).

  • The right to lodge a complaint with a relevant supervisory authority if you believe your rights are violated.

If you wish to exercise any of these rights, you may contact us using the details below (see section 14). We may ask you to verify your identity before processing your request.
Please note: Some of these rights may be restricted if our processing is necessary for legal obligations, fraud prevention or enforcing our agreements.

11. Security of your information
We take appropriate technical and organisational measures to safeguard your personal data against unauthorised or unlawful access, disclosure, alteration or destruction. These include encryption of payment information, secure web hosting, firewalls, access controls and staff training.
While we strive to protect your information, we cannot guarantee absolute security of any data transmitted over the internet or stored electronically. You acknowledge that your use of our Site and transmission of information is at your own risk, and we cannot be held liable for any unauthorised access outside our reasonable control.

12. Minors
Our Site is not intended for use by children under the age of 16 without parental consent. We do not knowingly collect personal information from children under 16. If you are under 16, please do not submit any personal information through our Site or otherwise. If we learn we have collected personal data of a child under 16 without verifiable parental consent, we will delete the information as soon as reasonably possible.

13. Third-party websites and links
Our website may contain links to other websites operated by third parties (for example, social-media pages, payment gateways, affiliate websites, or partner sites). This Privacy Policy applies only to our Site and our services; we do not control the privacy practices of those third-party websites and cannot be responsible for their content or conduct. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or technology. When we make significant changes, we will notify you by posting a prominent notice on our website or sending you an email (if you have ordered from us or subscribed to our newsletter). We will indicate at the top of this page the date the policy was last revised. Your continued use of our Site after such notice constitutes your acceptance of the revised policy.

15. Contact us
If you have questions or requests about this Privacy Policy or how we handle your personal data, please contact:

Almas Jewellers
Address: 3 Meena Bazar, 8 Commercial Zone, Liberty Market, Lahore, Pakistan
Phone: 0321-4410568
Email: kashifadeelhaider@yahoo.com

Please allow us reasonable time to respond to your queries. We aim to handle requests promptly and within any applicable legal time-limits.

16. Additional information for international visitors
If you are located outside Pakistan (for example in the European Union or United Kingdom), the following additional information applies:

  • We act as the “data controller” of your personal data.

  • If you reside in the EU, you may have additional rights under the General Data Protection Regulation (GDPR). We process your data in accordance with applicable data-protection law, including transferring data only to jurisdictions with adequate protection or under appropriate safeguards.

  • In the event of any conflict between the law of your jurisdiction and this policy, you may be entitled to stronger protections.

  • You may lodge a complaint with your local supervisory authority (for example, in the EU the national Data Protection Authority).

17. Marketing by email/SMS and how to unsubscribe
If you have agreed to receive marketing communications from us (by email, SMS or otherwise), you may stop receiving them at any time. Each marketing communication includes an “unsubscribe” link or you may contact us at the email address above to request removal from our mailing list.
Please allow up to 10 business days for your request to be processed. After you unsubscribe, we may still send you non-promotional communications (such as order confirmations, delivery updates) as these are part of fulfilment of a contract or service.

18. Profiling and automated decision-making
We do not use any automated decision-making processes or profiling based solely on automated means that produce legal or similarly significant effects on you. If we introduce such processes, we will notify you and obtain your consent where required by law.

19. What happens if you do not provide your personal data?
If you choose not to provide certain personal data (e.g., shipping address, payment details), we may be unable to process your order or provide some services (for example delivery, warranty, loyalty benefits). If you choose not to accept cookies, some functionalities of the Site (such as shopping cart or login) may not work properly.

20. Transfer of business
In the event that the business is sold, merged or undergoes a change of ownership or control, your personal data may be transferred to the new entity. We will ensure that the incoming entity agrees to handle your data under this Privacy Policy or a similar privacy standard.

21. Sensitive personal data
We ask you not to send unnecessary sensitive personal information (such as racial or ethnic origin, religious beliefs, health information) through our website or by email. If you supply any such data, we will treat it as personal data and apply appropriate safeguards, but we may not be able to process it safely or as you expect.

22. Your obligations
You agree to provide accurate, up-to-date personal information when requested and to update your account or contact us if your details change. You also agree not to misuse the Site (for example attempting unauthorised access or interfering with functionality) and to comply with any terms and conditions we may have.

23. Analytics and aggregated data
We may aggregate or anonymise your personal data for analytical, statistical or research purposes (for example, to study shopping trends). Once anonymised so that you cannot be identified, such aggregated data may be used by us or shared with third parties without restriction.

24. Business to business services
If you are a business customer (e.g., ordering jewellery for a corporate event or purchasing wholesale), in addition to the above you may:

  • Provide us with business names, contact persons, billing information and tax identifiers.

  • We will process such data under the same basis and safeguards described in this policy.

25. Cross-border customers and jurisdiction
If you are accessing our Site from outside Pakistan, you understand that your data may be transferred, stored or processed in Pakistan, and by placing an order or using our Site you consent to such transfer, storage or processing. The laws of Pakistan may apply to disputes. If you are in a jurisdiction with different or stronger rights, you may still rely on those rights to the extent required by law.

26. Warranty and repair services
If you purchase jewellery from us and later require repair or warranty service, we may collect, store and process additional data (e.g., repair history, amendments, weight/size details) to provide such service. This data will be treated in accordance with this policy. You will be informed at the time we collect such data regarding its specific purpose.

27. Social media and public forums
If you engage with us via social media (e.g., Facebook, Instagram) or post publicly on our Site (reviews/comments), any information you provide may be publicly viewable. Do not include personal sensitive data in public posts. We are not responsible for the practices of social-media platforms. If you tag or mention us in content, we may collect your handle or profile information as available publicly.

28. Data protection officer / responsible person
We have appointed (or will appoint) a person responsible for data protection compliance within our business. If you have questions about how we handle your personal data, you may contact [Data Protection Contact] at the address or email listed above.

29. Severability and entire agreement
If any part of this policy is determined to be invalid or unenforceable by a competent authority, the remaining parts shall remain in full force and effect. This Privacy Policy, together with our Terms and Conditions (if any) and any other documents we refer to, constitutes the entire agreement between you and us in respect of privacy.

30. Effective date and version control
This policy is effective as of [//20XX] (day/month/year) and supersedes any prior version. We will maintain version numbering and revision history; please check this page periodically for updates.